Chris Smith
123 Elm St.
DeKalb, IL 60115
(815) 555-5555
ChrisSmith@yahoo·com
OBJECTIVE A position in the field of Sales or Marketing
EDUCATION
Bachelor of Arts in Communication Studies May 2006
Northern Illinois University, DeKalb, Illinois
Emphasis: Organizational/Corporate Communication GPA: 3.1/4.0
PROFESSIONAL EXPERIENCE
Customer Service/Sales Representative, AT&T Broadband, Schaumburg, IL, Summer 2005
- Handled customer inquiries concerning services and billing statements
- Created work orders for new and existing accounts
- Provided quality customer service for a high volume incoming call center
- Compiled and entered responses on computerized database
- Conducted phone surveys regarding public health concerns, medical visitations, and familiarity with local health services
- Conducted phone surveys for major corporations (McDonalds, Kraft Foods, Altoids)
- Entered responses on proprietary computerized database
- Gained first-hand knowledge of strategic market analysis to identify product growth
- Learned procedures for initiating improvements in marketing targeting consumers
Interviewer, Public Opinion Laboratory, Northern Illinois University, DeKalb, IL, Summer 2004
Marketing Research Associate, Leo Burnett Co., Bloomingdale, IL, Summer 2003
ACTIVITIES
Social Chair, Pi Beta Fraternity, Northern Illinois University, DeKalb, IL, Aug 2003 – Dec 2004
- Conducted social and recreational events with other student organizations
- Arranged volunteer activities for 12 members at a local homeless shelter
- Created and organized events for NIU athletes: parades, fundraisers, social events
- Scheduled two motivational speakers Volunteer, Newman Catholic Center, DeKalb, IL, Aug 2003 - Present
- Serve food to homeless during the holidays
- Assist with food and clothing drives
Activities and Events Chair, PAWS (Providing Athletes With Support), DeKalb, IL, Sept 2004 - May 2005
ATHLETICS
- Attended NIU on athletic scholarship, 4 year member of Women’s Soccer Team
- Elected Captain by teammates and coaches two years, 2002, 2003
- Voted “Most Inspirational” Player by teammates, 2003
COMPUTER SKILLS
- MS Word, Works, PowerPoint, Excel, Access; Adobe Illustrator
